This document explains what personal data SwiftTutorsPro collects, why we collect it, how we use and protect it, and what rights you have over it.
SwiftTutorsPro ("we", "us", "our") is an online academic tutoring and study assistance platform that connects Clients with qualified subject-matter Tutors. We are the data controller responsible for personal data collected through swifttutorspro.com.
The following terms are used throughout this policy:
We collect personal data in two ways: directly from you when you interact with our platform, and automatically as you use our services.
When you create an account, we collect your full name, email address, and a securely hashed password. Tutors additionally provide educational background, subject specialisations, languages spoken, and a profile biography. Please note that we are not responsible for any consequences resulting from personal information you voluntarily share with other users through our platform.
When placing a tutoring request, we collect the subject, academic level, paper type, spacing preferences, deadline, language requirements, citation style, and any assignment instructions or attached files you upload. All information shared through the platform's messaging system in connection with an order is also processed.
We process messages you send to our support team, reviews and ratings you submit, and any survey or feedback responses you provide. We may also process information you post publicly on our platform, including profile information and order-related communications.
When you access or use our Services, we may automatically collect the following:
We do not intentionally collect or process sensitive personal data (such as health information, racial or ethnic origin, political opinions, or biometric data) unless you explicitly provide it and consent to its use. We will not collect additional categories of personal data beyond those listed above without notifying you in advance.
We use the personal data we collect for the following specific purposes:
We process your data to create and manage your account, connect Clients with suitable Tutors, facilitate order placement and fulfilment, and enable platform messaging. Without this data, we cannot provide our core Services.
We use your billing details to authorise and process transactions through our third-party payment providers. We do not store raw card data on our servers. See Section 7 for more detail on payment information handling.
We use your contact information to send order confirmations, status updates, security notices, and important service announcements. With your consent, we may also send promotional offers and platform updates. You may opt out of marketing communications at any time via the unsubscribe link in any message or through your account settings. Legal notices cannot be opted out of while your account remains active.
We analyse usage patterns, feature engagement, and technical performance data to improve our platform, develop new features, and understand how Clients and Tutors interact with our Services. Where possible, we use aggregated or anonymised data for this purpose.
We monitor platform activity to detect, investigate, and prevent fraudulent, abusive, or illegal behaviour. This includes verifying Tutor credentials, reviewing flagged content, and responding to reports of misconduct.
We process and retain certain data to meet our obligations under applicable law, respond to valid legal requests from public authorities, and exercise or defend our legal rights in the event of disputes.
We may archive transaction records and communications data for a defined period to support potential legal claims or regulatory audits. This constitutes a legitimate interest on our part.
Where data protection law (including the GDPR and equivalent legislation) requires a lawful basis for processing personal data, we rely on one or more of the following, depending on the specific purpose:
Where consent is the legal basis, we will make this clear at the point of collection and provide a simple mechanism to withdraw it. We will notify you of the applicable legal basis before processing your data for any new purpose not covered by this policy.
We share personal data only in the specific circumstances described below. We do not share your data with third parties for their own commercial purposes.
Tutors receive only the order details needed to deliver their service — subject, instructions, deadline, and formatting requirements. Client identity is protected: Tutors see only your anonymised Customer ID, never your real name, email address, or contact details. By using our platform, you acknowledge that information submitted through order forms and the messaging system will be visible to the Tutor assigned to your order.
We engage carefully selected third-party providers who process data on our behalf under binding data processing agreements. These include:
The updated list of our service providers may be requested at any time by contacting us.
We may disclose your personal data if required to do so by applicable law, court order, or lawful request from a public authority. We will only disclose what is strictly necessary and, where permitted by law, will notify you of such a request.
In the event of a merger, acquisition, or sale of substantially all of our assets, user data may be transferred to the successor entity. We will notify affected users before their data is subjected to any materially different privacy practices and will provide the opportunity to request deletion where required by law.
We may share aggregated, de-identified data that cannot reasonably be used to identify any individual — for example, platform usage statistics — with partners, researchers, or the public. This data is not personal data and is not subject to this policy's restrictions.
SwiftTutorsPro uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our platform.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the platform. You will still be able to place orders regardless of your cookie settings. For guidance on managing cookies in your specific browser, visit allaboutcookies.org.
Where we embed content from or link to third-party social networks (such as our official pages on social platforms), those networks may collect data about your interactions in accordance with their own privacy policies. We encourage you to review those policies separately.
When you make a payment on our platform, your transaction is processed by IntaSend, our third-party payment provider. We do not collect, process, or store your full payment card details on our servers at any time.
For financial record-keeping and fraud prevention purposes, we may retain limited transaction metadata — such as the transaction amount, date, and a truncated card reference — for a defined period. This is the minimum necessary to reconcile records and support dispute resolution.
All payment data transmitted between your browser and our payment provider is protected by TLS encryption. IntaSend operates in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Once the applicable retention period expires, data is securely deleted or irreversibly anonymised. If you wish to request early deletion of your data, see Section 10.
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These include:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware, and will notify affected users without undue delay where required by law.
Depending on your location and applicable law, you may have the following rights regarding your personal data. We handle all such requests free of charge and respond within 30 days (extendable to 90 days for complex requests, with notice).
Request confirmation of whether we process your data and obtain a copy of it.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data, subject to legal retention obligations.
Request that we limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format for transfer to another service.
Object to processing based on legitimate interests, including direct marketing.
Withdraw consent for any processing based on consent, at any time, without penalty.
File a complaint with your local data protection authority if you believe your rights have been violated.
To exercise any of these rights, contact us at swifttutorspro.help@outlook.com. We may need to verify your identity before processing your request. If you contact us to delete your data, please include your registered email address, Customer ID, and the specific data you wish to have removed. We will confirm receipt within 5 business days and respond in full within 30 days.
Exercising your rights is always free of charge. We will only decline a request where we are legally required to retain the data or where we cannot verify your identity.
This section supplements the rest of this policy and applies to users who are residents of the State of California under the California Consumer Privacy Act of 2018 ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"). For California residents, this section supersedes any conflicting provision above.
We collect the following categories of personal information as defined by the CCPA: identifiers (name, email, IP address, Customer ID); commercial information (order history, transaction records); internet or other electronic network activity (usage data, cookies, log data); and professional or employment-related information (for Tutors: qualifications and specialisations). We do not collect sensitive personal information as defined by the CPRA.
We use this information for the business purposes described in Sections 3 and 5 of this policy: to provide our Services, process payments, communicate with you, prevent fraud, comply with legal obligations, and improve our platform. We do not use or disclose your personal information for purposes incompatible with those originally disclosed without your consent.
We do not sell your personal information, nor do we share it with third parties for cross-context behavioural advertising purposes. If we ever decide to do so, we will inform you in advance and provide a clear opt-out mechanism before any such processing begins.
To exercise the above rights, contact us at swifttutorspro.help@outlook.com. You may submit up to two verifiable requests within a 12-month period. We will confirm receipt within 10 business days and respond within 45 days (extendable to 90 days with notice). We do not charge a fee for verifiable requests unless a request is manifestly unfounded or excessive. You may authorise an agent to make a request on your behalf, provided they are registered with the California Secretary of State and you provide written authorisation.
Our disclosures will cover personal information collected in the preceding 12 months.
This section applies to consumers residing in the Commonwealth of Virginia under the Virginia Consumer Data Protection Act ("VCDPA") and supersedes any conflicting information in this policy for Virginia residents.
The categories of personal data we collect and our purposes for processing are described in Sections 2 and 3. We do not collect sensitive data as defined by the VCDPA. We will not collect additional categories of personal data without notifying you first.
We do not sell personal data. We do not share personal data with third parties outside the scope described in Section 5. Should this change, we will notify you and provide an opt-out opportunity before any sale or sharing occurs.
If we deny your request, we will explain our reasons. You have the right to appeal by recontacting us. We will respond to any appeal within 60 days. If your appeal is also denied, you may contact the Virginia Attorney General to lodge a complaint. We respond to all requests within 45 days (extendable to 90 days with notice). We do not charge a fee for requests.
This section applies to consumers residing in the State of Colorado under the Colorado Privacy Act ("CPA") and supersedes any conflicting information in this policy for Colorado residents.
The categories of personal data we collect and our reasons for processing it are described in Sections 2 and 3. We do not collect sensitive data as defined by the CPA and will not do so without your consent. We will not process your personal data for purposes incompatible with those originally disclosed without your consent.
We do not sell personal data as defined by the CPA (i.e., the exchange of personal data for monetary or other valuable consideration). We do not currently process personal data for targeted advertising. If we decide to do so, we will notify you and provide an opt-out mechanism before any such processing begins.
We will respond to requests within 45 days (extendable to 90 days with notice). If we deny your request, you may appeal. We will respond to any appeal within 45 days. If your appeal is denied, you may contact the Colorado Attorney General. We do not charge a fee for up to two requests per year.
This section applies to consumers residing in the State of Connecticut under the Connecticut Data Privacy Act ("CTDPA") and supersedes any conflicting information in this policy for Connecticut residents.
The categories of personal data we process and our reasons for doing so are set out in Sections 2 and 3. We do not collect sensitive data as defined by the CTDPA and will not process your information for purposes incompatible with those originally disclosed without your consent. You may freely give, deny, or withdraw consent at any time using the contact details provided in Section 18.
We do not sell personal data as defined by the CTDPA. We do not currently process personal data for targeted advertising. Should this change, we will notify you and grant you the right to opt out before any such processing occurs.
We respond to requests within 45 days (extendable to 90 days with notice). Denied requests may be appealed; we will respond to appeals within 45 days. If denied, you may contact the Connecticut Attorney General. We do not charge a fee for up to one request per year.
SwiftTutorsPro is intended exclusively for users who are 18 years of age or older. We do not knowingly collect, solicit, or retain personal data from individuals under the age of 18.
If we become aware that a minor has provided us with personal data without verified parental consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform or shared personal data with us, please contact us immediately at swifttutorspro.help@outlook.com so that we may investigate and take appropriate action.
Our platform may contain links to third-party websites, tools, or services not operated or controlled by SwiftTutorsPro. This Privacy Policy applies solely to data collected through our own platform. We have no responsibility for, and accept no liability in connection with, the privacy practices of any third-party site you visit via a link from our platform.
We strongly encourage you to review the privacy policy of any third-party service before providing them with personal data.
We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:
We recommend reviewing this policy periodically. Continued use of SwiftTutorsPro after a revised policy takes effect constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should discontinue use of our platform and may request deletion of your account and data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way SwiftTutorsPro handles your personal data — including requests to exercise any of your rights — please contact our Privacy Team:
SwiftTutorsPro — Privacy & Data Team
📧 Email: swifttutorspro.help@outlook.com
🌐 Website: swifttutorspro.com
We aim to acknowledge all privacy enquiries within 5 business days and to provide a full response within 30 days.
If you are located in the European Economic Area or the United Kingdom and believe your rights have not been adequately addressed, you have the right to lodge a complaint with your local data protection supervisory authority.