Refund Policy

1. Overview

We stand behind the quality of the tutoring and study assistance delivered through our platform. If something goes wrong with your order, our first priority is to fix it through a free revision. Refunds are available where a fix isn't possible or appropriate, in line with the situations described below.

2. Eligible Refund Situations

You may be eligible for a full or partial refund if:

• Your order was not delivered by the agreed deadline, and the delay was not caused by late or incomplete instructions from you.
• The delivered work substantially fails to follow the instructions provided at the time of ordering, and the issue was not resolved through a revision request.
• No Tutor was assigned to your order and it was cancelled before work began.
• You were charged in error, including duplicate charges for the same order.

3. Non-Refundable Situations

Refunds are generally not available if:

• The order has already been delivered on time and substantially according to the original instructions, and no revision request was submitted within the applicable revision window.
• The refund request is based on new requirements that were not part of the original order instructions.
• The order has already progressed through multiple completed revision rounds addressing the same feedback.
• You simply changed your mind after a Tutor has substantially completed the requested work.

4. Revision-First Policy

Before requesting a refund for quality or instruction-related concerns, we ask that you first submit a revision request through your order's chat, describing specifically what needs to be corrected in relation to your original instructions. Most concerns are fully resolved at this stage. Revision requests must be submitted within the revision window shown on your order (typically 7–14 days from delivery, depending on order type).

5. Requesting a Refund

To request a refund:

1. Open the relevant order in your Client Dashboard and use the "Help" or chat option to contact Support, or email swifttutorspro.help@outlook.com with your Order ID.
2. Clearly explain the reason for your request and reference the original order instructions.
3. Our Support team will review the order, the delivered work, and any revision history, typically within 2–5 business days.

6. Refund Methods & Timelines

Approved refunds are issued, at your choice where applicable, as either:

• Wallet Credit — instant crediting to your platform balance, usable on any future order.
• Original Payment Method — returned to the card, bank account, or payment method used at checkout via our payment provider, IntaSend. This typically takes 5–10 business days to reflect, depending on your bank or provider.

7. Partial Refunds

Where an order has been partially completed, or only part of the delivered work is affected by a valid issue, we may issue a partial refund proportionate to the affected portion of the order, at our reasonable discretion, in consultation with you.

8. Chargebacks & Payment Disputes

We ask that you contact our Support team before initiating a chargeback with your bank or card issuer — most concerns can be resolved faster and more fairly through our direct refund process. Unwarranted or fraudulent chargebacks may result in account suspension and, where permitted by law, being pursued for the disputed amount plus any associated processing fees.

9. Order Cancellations

You may cancel an order at any time before a Tutor is assigned for a full refund. Once a Tutor has been assigned and work has begun, cancellations are handled per Section 9 of our Terms of Service — you'll be refunded for any unstarted portion of the work, with a partial refund reflecting the work already completed.

10. Contact Us

Questions about a specific order or this policy? We're here to help: